I've been a patient of Southwest medical for about five years now. I love the doctors as most seem to really care and want to help. Unfortunately, the system their bound by sucks. It takes anywhere from 6 to 8 weeks to get an appt and that it's usually with a PCA. It seems everything they do or order is referred out to a specialty provider. I've been suffering from shoulder pain now for over 5 months. The doctor finally ordered a shot which apparently has to be done by a rheumatologist. It took a week to get the referral approved and when I called to schedule the appointment to get the shot they schedule that appointment 2 months out really? I have to wait another 2 months just to get a shot. So unfortunately I think it's time to part ways with Southwest Medical and take my business to HealthCare Partners where they're not as big so I think that they will be better able to attend to my needs in a timely manor. Nobody should have to wait months to receive treatment when they're in pain.