| rev:text
| - I really wanted to like this place, but now that I have experienced it, I will not return.
I kept seeing this restaurant on Facebook and looking at their page, it seems to be a wonderful family owned business with delicious food, so I really wanted to check it out. I finally got a sitter and confirmed that they would be open for lunch on Saturday. We got there at 11:15 am, and no one was there. The girl working at the shop next door said they would open soon, so we decided to wait around. After 30 minutes, we decided to go somewhere else. I was disappointed that after confirming opening time the day before, we still wasted a trip and time. When I expressed my disappointment to the restaurant in a message, there was no reply.
Well, I keep seeing these pictures and posts on Facebook, so I thought we'd give it another try. Arrived at 5:15 on a Monday night. The hostess just gave us a blank stare and finally after a couple of minutes, welcomed us and took us to our booth. She seemed confused the whole night...not really sure what her mind was on, but it certainly wasn't her job. She was really just acting strange. After we were seated, there was no server for a while and the hostess came back over and fumbled around with the chef special, menus, etc. Our server finally took our drink order. There was only 1 other table of guests, by the way, so definitely not busy. 10 minutes later our server came out and took our order. He was great and even offered to bring out the kid's meal with the appetizer. Those came out in about 15 minutes, delicious and hot. Then we sat for 30 minutes. Finally the server came back out with garlic bread and salad (aka romaine with dressing and 4 pieces of diced tomato...do not pay the extra $4 for this!). At that point, a new server took over our server's shift. (The new server was not friendly, and it was obvious he didn't want to be there). At 6:30 (1hr15min after arrival), the hostess came to our table and said, "Do you need boxes, or what's going on here?" Wow. rude. I responded with, "We haven't even gotten our main course yet." She said, "Oh yeah, I saw your food sitting in there, I'll get it." 8 minutes later, the server comes out and mumbles something about the chef didn't think the food looked right, so he made it again. Seemed like a cover story, especially since my food was lukewarm. At that point we just asked him to box up our mediocre food and bring the check. We were finally out of there at 6:50. To make matters worse, the restroom needed attention. One faucet was totally broken off and laying in the sink. The other sink had vomit in it. The paper towels were all jammed.
The few pros were our 1st server, large kids' portions, good pizza and fried mozz, and the ambiance. I only wish we could have seen the game, but the only TV was by the bar, and since we had children along, we sat in the regular dining area. Unfortunately, this isn't enough to make me ever want to come back. We will definitely stick with Bravo! at the Galleria.
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