Bought VIP tickets and the festival is not honoring what they promised!! Literally looked me in the eye and said "yes, we will not refund you and yes you are right we are not honoring what we promised".... never again kids!! Unbelievable!! And we drove all the way from the west valley!!! Completely unacceptable!!
We even asked for a small concession on our tickets... not the whole price back.... She still looked at me and said NOPE!!!
UPDATE:
So we were hanging out, and then the "social media" gal sits are our table and berates me for my opinions on Facebook... She is a young gal and hopefully she will learn and live by what she makes her living by.... Social Media is a place to voice opinions non-violently... That's all I did... I am a 50 y/o man that has worked hard his whole life.... spent $150 on VIP tickets that were not honored as promised... her parents sat down with us as well (her Dad Joe was a GREAT guy and hung out with us even after the Mom and "so-called" social media host left the table).... we didn't say anything to deserve the comments that the "social media" coordinator said to us and her Dad, Joe, agreed.... overall we had a decent time but did not get what was promised to us.... we will dispute the charge and never participate in the VIP opportunity at this event again.... some of the best lessons learned in life are from experience... this would be one.... Great time with my number one in downtown Chandler after we left at PURO cigar bar... so, overall, not bad... you can tell from the previous reviews that my opinion is not far off... good luck!!