I've been here a few times, but it is only by default. I love SUP and kayaking, and they are the only company who do rentals in the area (water sources in Phoenix metro are minimal). The customer service is literally always sub-par. From employees arguing with each other in front of customers, misplacing our purses, or just sitting there socializing instead of helping us bring the kayaks back onto the dock... Additionally, this isn't their fault, but Tempe Town Lake smells ratchet. If there was any competition in the area, this place would have to get their act together or they'd be driven out of business fast #capitalism