When I walked in and checked in for my appointment on 11/11/17 and gave them my name the girl said hold on because I don't think it's been a year since your last appt. I told her that it's been around a year now. She told me I wasn't that after the 26th of November I can make an appt. I said fine can I make one for the 2nd of December and then she said no cuz the schedules aren't up yet. This is terrible customer service. I confirmed my appt twice with them and one being the day before my appt. Why was this not brought up then and why didn't they tell me when I was making the appt in the first place? Wasted my time and gas driving to the mall to find this out.