I went in for a trim and a touch up for melt. I just had moved here from Atlanta. I asked what the price range is, fully knowing there are different levels in the aveda salons. I was booked with one of the high end (priced) colorist without being informed. I was sticker shocked. I paid more for a touch up ( and it literally took her 5 mins to cut my hair) than a full cut and full melt color in Atlanta. It was above the range I was given. when I asked for the breakdown, after tipping 20%, I was told there was a 35.00 bowl fee. I never received an informed explanation on what a bowl fee is.
I called the next day and was dismissed by the receptionist about the price and bowl fee. As a business owner, I would want to know about any unhappy new, or regular, customer.
An automatic text gets sent out asking for a survey and I replied that I would not recommend the salon... again as a small business owner, I would've responded right away to see how to make things right.
The color didn't last ( I'm aware on how to take care of color) and she didn't take enough off that I had split ends right away and I don't blow dry or straighten my hair.
It was a huge waste of my time. And money!