Like others have mentioned, it is a little more than difficult to find employees to help you. I stopped by this location closest to me to pick up a microwave. Some of the models we wanted to see were not on display, so that was a bummer. There was no one around to ask any questions, it was like a graveyard. However, since we had done our research online, we pretty much knew what they looked like and just selected the one that we wanted based on YouTube videos. We used our reward points to get $15 off. I recommend the Chandler location more, which has its own hits and misses, but at least I've experienced more "hits" there.