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  • I've been a customer of cafe rio for a few years now. I use to be from the Los Angeles area and when I come to vegas to visit friends, I would stop by for a quick bite to eat at Cafe Rio. My usual location is the one on eastern and the 215. Now that I live here I was running errands today and decided to stop by because I was near this location. HORRIBLE IDEA. #1. They screw you on portion at this one. All i had in my burrito was rice and beans and a smidge of meat. I asked for some extra hot sauce on top since I like spicy food and the person making the dish gave me a dirty look. I had to ask three times for extra salsa. #2. The cashier was unfriendly and didnt care about her job at all. I came back to order a dessert since my under normal portion burrito was nowhere near satisfying and instead of helping me, all she did was talk to her coworkers about personal matters. I ordered the tres leches cake and she said "they are making it fresh right now itll be just a few minutes" mind you those exact words so i figure hey that has to be good. I pay for my dessert and wait about 10 minutes before I go back to the register to see if my dessert is ready. This time I get to the register the same cashier sees me and ignores me again. Then her coworkers just cut in front of me and start ordering their lunch and talking to her. At this point im pretty irritated and just want her attention to tell her forget about my order and give me a refund. That took another 6-8 minutes of standing there. I finally get her attention and she just says simply "oh i forgot about it". Continues to talk to her coworkers then after a minute goes and gets the cake. Remember the part i said she said it was fresh? WRONG. she comes out with a piece of cake heavily wrapped in plastic wrap and i keep telling her cancel and refund me. she ignores (not doesn't hear. she heard me loud and clear) and continues to prep the cake. at this point the next cashier comes in and i tell her LOOK I DONT WANT THE CAKE ANYMORE JUST GIVE ME MY MONEY BACK. cashier takes my credit card and swipes the refund. no apologies or anything from either the first cashier or second. I've never had a experience like this at cafe rio, and this will definitely be my last. The cake that she made they were able to sell to the next customer after me and i looked at it. I don't claim to know everything about "mexican" food and i know cafe rio is a far cry from authentic, but I do know that tres leches should be a moist/wet cake. Every time I've been to a friends family party (who are hispanic). The tres leches cake is exactly THAT. This cake looks as dry as can be to where its comparable to angel food cake thats been sitting out for a few days. To help hide that fact a mountain of whip cream is sprayed on top. If anyone is actually a regular i suggest going to another store. this is my first and last time at this store.
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