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| - I honestly have to redo my review on this business. My wife and I use to come here every year for our Anniversary, but on our 6th year of coming here, we noticed they stopped the free photo for special occasions, so to us it was no biggie, but the we also noticed the service went down hill.
When we arrived on October, 27th, 2016, we sat with a group who all agreed that during the meal the chef was polite, but the waitress failed in every area possible. She only came to fill up drinks once not twice or rechecking everyone's drinks, but once. She picked up a few empty first course meal plates and bowls once, the rest were left in one side of the table. Sitting with people whom we did not know, all looked at other tables just to see if they too had issues and sure enough they too were wanting refills and plates removed from the table to make more room
Now when stating more room, I mean imagine 8 to 9 people at a table, but your kind of squished together and you literally only have, so much room to move empty plates and cups. Before leaving I spoke with the manager telling her that the service was poor, but the meal was great and all she said was sorry no refunds lol. I never asked for a refund, never asked for a discount, and never once did I raise my voice or yell I just simply explained how our night went with this place and it use to be great.
Every waitress is different, but overall I I experienced way better service and respect from a manager in other high end restaurants than this place. We decided to bring our business elsewhere. Specially after being polite and trying to explain how the service could of been better. I even observed others from our table and other tables in the room trying to get the attention of the waitress and or a manager and despite all they just want your money.
Many may not agree or agree with my opinion and that's fine, but I am being straight up and honest about what took place with our service and noting how the manager can careless about service and expectations. I get that each table has 8 to 9 people or more sitting and needs service as well, but when someone is paying over 160 for two people for the last 6 years at the same place and now you out of nowhere drop the respect and services, yeah elsewhere is where we will go.
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