I was extremely disappointed with the lack of customer service my relative and I received in the store today. We walked into the store and the two retail employees didn't acknowledge us at all. We dismissed it and continue to shop. Then another customer and then suddenly they can speak back. We had enough when we were looking at the boots and then one of the employees with the short black hair walked over and didn't say anything. We left dismayed at our experience. Customer service matters and you lost a customer for good today.
Update: I was reached out to by the owner and he was very apologetic about my experience. I did step back in and had a really good experience.