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| - Very disappointed. Probably my fault for expecting too much.
Bottom-line: They did not pay much attention to the details. They did not do a thorough job. When I pointed out minor details they did not offer to perform the job better, I had to vacuum the seats and floor myself. I told them I was not satisfied with the job they did on the dash and panel and all they said was sorry, but did not offer to redo the job. $50 doesn't go very far.
If you want something done right, do it yourself.
I purchased the $49.99 superior interior clean. Which includes: Scrub clean and condition dash, console, all door panels and door jams. Remove scuff marks, blow out vents. Water based conditioner and protectant applied. per website. The lady also told me this include full exterior wash include tires and rims, and full interior vacuuming.
When they finished, I looked and the floor and seat were still very dirty. I asked the employee if they had vacuumed. She said yes, but they didn't do a good job. Then she got the vacuum out and did a few passes over the seat and carpet. She asked if that was good -- it wasn't. So I asked her if that was okay if I vacuumed. So I vacuumed the drivers side and the back seats. When I finished that side she asked if it was good. I asked if I could go around and vacuum the other side. She agreed. I should have looked in the trunk because when I got and and did, it looks like I wasn't the only one to forget to vacuum the trunk, that is my bad for not looking. I felt rushed and dumb to be the only customer vacuuming their own car.
When I finished vacuuming, she asked if everything was good. I said I expected a better job on wiping down the dash, console, and panels. She said sorry and just stared at me. (I have to give her credit, she was very nice, just not proactive in correcting the problems.) Then she asked if everything was good and I just said good enough because I felt embarrassed to be so nit-picky. So I drove off a little frustrated I had spent $50.
In their defense, they are probably pushed by management to work as quickly as possible and they are probably doing the best job they can in the least time to keep up with productivity. Overall, I am not upset or angry, just disappointed because I expected more for a $50 dollar "Super Interior Clean" Detail service.
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