We recently came here with a groupon to get my wife's car done. I can't speak for the others on here or why they feel their experience made them give a bad review. I however can't say anything bad about this business in fact from appointment set up to job completion I knew exactly what was going to happen and what to expect. The lady I talked to when making the appointment pointed out the estimated time as well as the extra cost of the small triangle rear windows (which I expected). When we dropped the car off we were met with courtesy and great customer service process was explained and we were showed what we were getting. They told us approximately 3 hours, the time line was met. Finally the craftsmanship was superb I would highly recommend this business to friends in fact we are going to take our other car for repeat business