This is a new location, so one has to make allowances for inexperienced staff. It needs a strong manager to direct these new employees. I have stopped in several times in the past two weeks and always had a problem or two. For example, after I ordered yesterday's lunch, i took my seat and watched the board for the name of whose order they were preparing and whose was ready, thinking that was the "eat in" system. My name didn't appear, so I went to the pick up area and saw the person who had taken my order chatting with another server. I spied my order (soup) on the counter and tried to retrieve it. She said that she had been waiting to bring my my order because she had forgotten to give my the vibrating pager associated with my order. When I finally sat back down, the soup was almost cold. Other locations have the flow worked out much better. Also, the small size is a drawback. Things will most likely improve as the staff figure out their roles.