Terrible customer service and in the stone age when it comes cancellation. I wasted a-lot of money when I had my cancellation letter returned to me. I was no where near a LA Fitness at the time to cancel "in person". How can you purchase items on your online LA Fitness account, but when canceling they need proof of identity or mail it in????? Maybe they thought hmmmm..... what are the most inconvenient ways we think to allow people to cancel their memberships?