We were recently in Vegas and I was searching for the Favorite MM which was been really hard to find. I went to multiple LVs in Vegas and was told that either the bag had been discontinued or as the woman in Wynn told me...'just forget about ever getting that bag'.
Anyway, on the last day that we were in town, we stopped into Louis Vuitton at Crystals and had the best experience ever! Matthew exceeded my expectations. He explained that he most likely would be able to get the Favorite MM for me. I gave him my information and I received a call from him yesterday (within two weeks of my visit) telling me that my bag had arrived. Matthew really came through for me when other stores were not willing to go the extra mile. If you are in Vegas and need a great Louis Vuitton store, choose Crystals and ask for Matthew. They are a flagship store and their customer service beats any other LV on The Strip (in my opinion).