I stopped at Ehrhardt Schwinn & asked if they could switch out my flat pedals for clipless pedals (which I already had). The older man there said it would be $10. $10? To turn a wrench? I usually go to Landis on Southern (awesome place! everyone should go to Landis on Southern!) and it literally took the guy at Landis 30 seconds to loosen the pedal, remove it, tighten the other one in for FREE. I have since bought the long handle bike wrench myself but at this time I was still learning & couldn't get the pedals off. This is NOT a $10 job and I am offended that a bike place would be so profit driven to insist on me giving them $10 to turn a wrench. That is NOT how you make & keep customers in the long run.
Little did the guy know I was actually planning on purchasing a laptop pannier while I was there. Too bad he lost out on a potential $100 sale for a $10 wrench turning charge. When I told him the place I usually go to does it for free he pointed to the kid working on a bike behind the counter & said "this guy doesn't work for free! He has to buy groceries too!" What a ridiculous thing to say. If you want a bike shop you can have a relationship with, that doesn't just see you as a dollar, DO NOT GIVE YOUR BUSINESS TO THIS PLACE!