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  • This specific Aldo shoe store has extremely bad customer service. I have worked in customer service for a while. I provide exceptional service, and therefore I expect it. The employees seemed like they had attitudes. Perhaps they do not like their jobs. I would suggest that Aldo corporate sends in some secret shoppers. It is unacceptable when shoppers have to wait and then go up to the employees to ask them to bring out shoes for them. I want to be greeted, smiled at, feel a positive vibe, and I want to be assisted. I like Aldo shoes. However, I decided to spend a lot less at this store than I would have if there had been better customer service. I'm sure there are better Aldo stores in Nevada to spend my time and money at. After leaving Aldo, I walked down to Steve Madden where the customer service and overall, vibe, was better. Something must change at this Aldo, or I will not return. The employees here must remember to be professional, kind, helpful, and upbeat. Instead, they seemed not to give a damn. They left me with the impression that they were rude and stuck up. So again, instead of spending $300+ on Aldo shoes, I walked over to Steve Madden.
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