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| - Terrible, TERRIBLE "spa".
I frequently find myself up by Yorkdale and was excited when a daily deal for Cirillo's popped up on Living Social. I figured I would try it out and who knows! maybe it would become my go-to spa locale when I'm in the area. After I bought the deal, the soonest appointment that I could get for a facial was seven weeks later. I know that a side effect of daily deal offers is that businesses face an initial bombardment of people attempting to redeem their vouchers. I have experienced delays with other vouchers but this one was by far the most delayed.
Despite the wait, I was excited for my facial and looking forward to trying out Cirillo's. That excitement was short lived. The location is difficult to find, buried in a back corner of a plaza. I spent a solid half hour wandering around the parking lot trying to find it. I stopped in three stores within the plaza for directions which no one was able to provide and I tried calling the "spa" but no one answered my call. When I finally arrived, I was greeted by a woman in a lab coat who offered me nothing but attitude. With not a word of welcome or an offer of explanation she passed me a paper to fill out which I completed and tried to give back to her. Apparently this was the wrong move as it seemed to have offended her--hard to be certain though as she was so set on ignoring me. After a few minutes of waiting, a middle age, overweight guy with a sour expression arrived at the front desk to join the woman in the lab coat in ignoring me. After another couple of minutes, an esthetician arrived, introduced herself as Carmen and escorted me into a small, cramped treatment room.
My facial had a normal beginning with a cleansing while asking questions about my normal skin care regime before quickly deteriorating. Carmen, the esthetician, talked my ear off about all of the products they offered for sale that I "just had to buy because they're such a good deal, so cheap." I repeatedly explained that I was not interested before giving up and leaving her to babble. Carmen was significantly more focused on providing me with her sales pitch than she was in performing my facial. At one point, she put some sort of potion on half of my face and exited the room for a solid ten minutes. I was wearing my watch and after a few minutes, out of curiosity, I timed her. She eventually returned with a container of moisturizer with an unrecognizable brand name, although I swear I recognized it from my last trip to a dollar store and told me I "had to buy it because it was so cheap, only 47 bucks". I told her again that I was not interested in buying it. Carmen responded by telling me that "the owner told said it would be perfect" for me. I pointed out that the owner (whoever that was, lab coat lady? overweight, middle age guy?) had not looked at my skin and had way of knowing what would be "perfect" for me. Carmen tried to assure me that the owner was some sort of all knowing skincare guru and that I really ought to spend the $47 on the dollar store moisturizer. Carmen slathered some more potion on my face and informed me that we were done. I told her I was quite surprised as she had not steamed my skin nor had she performed an extraction or exfoliation all of which are essential for a facial to be a facial. Carmen told me that these basic procedures that are the root, core of a facial were not included and cost more money. Right. So, a sales pitch was included with my facial, but a facial was not? Okay then.
I collected my things and stormed out only to be stopped by the overweight, middle age guy who informed me that I was required to pay the taxes on my voucher prior to leaving. I was so stunned and put off by my experience that I was not thinking straight and handed over the money. Only afterwards did i think to ask for the manager so that I could express my displeasure with my experience. The overweight, middle age guy somewhat sheepishly identified himself as the owner and asked what my complaint was. I began to explain before he cut me off and told me he would "speak with everyone" about it and call me "tomorrow". To avoid being late for my evening plans, I left. I had to scrub my face multiple times that evening to get off the garbage that Carmen put on my skin. Two days later, I am still waiting to hear from him.
I called LivingSocial to voice my complaint regarding my experience and after initially offering me a partial refund, they offered me a full refund for the voucher I had purchased. While I am glad to have my refund, I am still blown away by the gall of this place. Do yourself a favour and stay far away.
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