This store was extremely busy when I went on a Friday afternoon. When you first walk in, you have to go to the girl standing with the iPad to make an appointment to get time with an associate. The wait is typically 5-15 minutes, depending on how busy they are. The first associate I encountered was very rude and obnoxious, but the second one, Aliana was wonderful. The wait to purchase was very long, but overall a positive experience.