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DON'T BUY HERE PERIOD, Take your business to Freeway Chevrolet...
I did a 2 car deal with Eric S in internet sales in 08/2013, he can call you and call you to get your ass in the door but once you sign and drive, he doesn't know how to call you back regarding questions on the vehicles. I signed for a 2013 Silverado and after taking it off the lot for a few hrs i called back due to the fact that it was not a comfy from for my significant other to drive so we decided to go with our 2nd choice which was an Equinox. Remember this is all the same day... Eric S. or finance guy did not call us back so i called the next morning to speak with someone which then i got a Jeremiah who was Eric's boss, he was the worst, told me you signed the contract the truck is yours the deal is done and so forth, my reaction ok deal is done why isn't my trade paid off.. This fool tried to say the he didn't know what bank i was getting financed at and so forth... then comes financing, i requested to go through the bank i bank with and i was told by jeremiah that my credit union offered a higher rate but when i contacted them, my bank that is they told me they had no application from a dealership or anything and they would have financed me again, so i asked finance directly and turns out that the dealership did not send there due to the fact they are not a preferred bank with Courtesy... LIES LIES LIES... so after a few words of exchange i drove to the dealership spoke w/ his boss... i believe his name was Bill T. very helpful apologized for everything saying the dealership doesn't work that way and gave me all this BS, in the end i drove away with the vehicle i wanted.. which was the Equinox and Sig other drove the Malibu Eco... the sad thing is buying a vehicle from Family owned dealership and keeping the business in arizona is what i was trying to do... i tried and did not like the treatment i received at this dealership...therefore, DO NOT RECOMMEND this dealership... Oh ya, they also gave me a portion of my down payment to make things right but it's not nearly enough for the way we were treated through this experience... I'm a sucker for survey's and can guarantee that it will not be completely satisfied... Maybe my recent call to GM abt this experience will help future buyers...this was my experience and i hope others will be treated better than i was... do your research before buying... my recommendation is seeing the customer service guy Allen who was my communication at the end of this nightmare... I have to say he was the only one that gave shit about the way i was treated... Thank you!
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