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  • As a healthcare professional, I personally experienced care rendered at CMC UNIVERSITY when a family member was admitted recently. I have the following comments. 1- The Emergency Room was outstanding in triaging my father and coordinating his care. EXCELLENT. 2- For the most part, nursing care was excellent. Most of the nursing staff (RN and CNA) were exceptional but there were deficits at times. 3- Unfortuately, there are significant financial pressures on hospitals to increase the number of patients per nurse. This requires family assistance at times in order to maximize patient care. I found myself having to assist with transfers, insist upon diaper changes, demand that my family member be transferred from bed to chair, and demand that skin integrity be evaluated on a daily basis. 4- As with any hospital, be aware that discharge planning is initiated on DAY ONE. Medicare determines length of stay for any given diagnosis so hospitals only make money if they meet these guidelines. All hospitals are extremely aggressive on discharging patients quickly in order to avoid a loss of revenue and CMC is no exception. 5- Nutritional determinations are nonsensical at best. 6- There is parking lot transportation for 'handicapped' and elderly. However, I saw a preponderance of obese people utilizing onsite transportation in order to arrive at hospital entrances. It seems nonsensical to post marketing flyers everywhere inside the facility about 'pre-diabetes' yet endeavor to minimize exercise. 7- The facility was safe. 8- Characteristic of the US healthcare, CARE IS FRAGMENTED and not coordinated despite significant time spend by nursing on entering data into portable computers. This phenomenon will not improve with either Obamacare or EPIC (computerized medical records). 9- PHYSICAL THERAPY WAS EXCELLENT. 10- Much time is wasted waiting for physicians, social work, physical therapy and any other referral to arrive in the patient's room. Wait times are literally hours without any updates as to when the patient can anticipate arrivals. There appears to be negligible planning. 11- The 'cafeteria' has reasonable quality breakfast and lunch but prices are high. You are on your own for dinner. Bottomline: Experience with CAROLINAS UNIVERSIY was consistent with care that you might receive in any major US hospital today.
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