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  • I am not a person that gives good reviews lightly...especially in medicine. I have worked in the medical industry for many years. Dr. Brewster has been my doctor for several years now and it has been a normal patient doctor relationship. (I will get into the reasons I like this practice in a moment). I went to see Dr. Brewster the other day for an important visit, I come over an hour 1 way to see this doctor and I had run into some traffic. I was the last visit before lunch and I called explaining that I was running 10 minutes late. The doctor stayed and waited to see me and was so compassionate! I was so impressed! And after all that I had asked if he could take over my care for another specialty and manage another script I had (I know...I was pushing it...this other doctor had a month waiting period to get in and it is just a routine office visit for prescription refill once a year) He said absolutely and filled the script and took over that care, not only making my healthcare more seamless but also more cost effective for me as well as the insurance company. Just an awesome doctor! Now for the practice: The reason I drive so far for this practice: wait time: ZERO. This practice understands the definition of the word appointment. I am very busy. if I schedule an appointment and a doctor is running late, I am infuriated. THIS HAS NEVER HAPPENED HERE This practice runs like a well oiled machine. I have Never had to wait for my appointment. AND they never ask me to show up minutes early, AGAIN they know the definition of the word appointment and do not think their time is more value than mine...RESPECT. Appointment setting: This practice CAN set an appointment the same day (I am not saying to abuse this PRIVILEGE I am just saying that in an emergency it is possible. This is HYPER responsible in the healthcare system. Many patients use the emergency room as a doctors office. This is a horrible abuse of the healthcare system and very inefficient for both the patient and the hospital. This doctors office KNOWS how to handle patients and their lives. They schedule in a few emergency appointments. WOW....what a concept! Better healthcare. Experience: A LAB in the office...enough said.. Spa like atmosphere. Wifi...HUGE TV's couches. Whoever is running this practice should be hired out to consult on every doctors office. No crappy plastic chairs. Awesome home tv shows (half the time I wish they were running late so I could watch the end of, and FREE WIFI where I am usually seeing signs to get the heck off my phone. They are definitely embracing our technology based world. This is the most socially advanced practice I have been to. I wish I could clone this and show it to every doctors office. Kudos to North Scottsdale Family Practice for keeping Patient satisfaction always the most important part of the experience!
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