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| - *** Note: This is a factually accurate review that was posted on Nov 6, 2015, about the previous night. SOMEHOW the post was deleted despite Yelp's claim that restaurants/businesses cannot pay to have bad reviews of their services removed. This is a re-post. The people have a right to know. ***
Tonight's story is about waiting three hours for nothing.
I wish there was a way to give this place 0 stars. I literally have NEVER written a review in my life, but these guys are so terrible I had to sign up for a Yelp account JUST to warn everyone what a bunch of assholes they are.
We ordered at 7pm (from Leslie and Finch, barely a stone's throw from these guys, and we nearly found out for ourselves because this whole fiasco actually got us mad enough to throw stones at these guys), and were told it would be an hour and a half wait. At 8 45pm, we called again, saying that no one had showed up yet and were told that "they only have one driver and there are a lot of accidents on the highways (none of which have to be taken to get from them to us, by the way), and that the pizza was made and just awaiting pick-up (wait, so it's just sitting there getting cold??), and that it shouldn't be more than half an hour from now (which would make it a grand total of 2 hours to get a pizza made and driven 20 minutes away). They then offered us a measly 15% on our NEXT pizza - thanks, but good customer service would have been to give us a discount on THIS pizza along with an apology, not some hypothetical pizza I'm certainly never going to be ordering from these jokers again.
At 9 30pm, 15 minutes past the "half an hour from now" mark, we call back. The phones ring and ring, and it goes to answering machine. We are completely mystified as to how this could happen, seeing as how our pizza hadn't arrived yet (like, what if it had just got here and some of our order was missing? Who would we talk to?). So we re-dial - much to our dismay, in the middle of the 5th ring, we get the robotized message "the phone service has been disconnected." Clearly, they saw that we were calling to ask for an update on our DINNER at 9 30pm (far from unreasonable, in my opinion, when it was ordered at 7pm) and felt it was in their best interest to just shut off the line rather than answer the call and tell us more lies.
At 10pm we gave up and went to Pizza Nova to settle for far inferior pizza, but at least THEY didn't forget our damn order. As we were walking back at around 10 20pm, we saw their delivery driver parked in front of the house. Needless to say, we ignored him and walked right into the house, hoping that he saw our Pizza Nova boxes and would therefore know better than to expect payment for the shitty service he rendered.
If you're looking to get awesome gourmet pizza, PAOLETTI'S IS THE PLACE TO GO -- they are the family behind Dante's former greatness. Don't ever order from Dante's again unless you want your entire evening spent hungry and waiting to no avail.
What an unbridled load of horse shit.
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