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| - Well it was my husbands birthday and to treat him to a nice dinner we decided on the newly opened Gordon Ramsay's Pub and Grill.
I had made reservations for 8pm, but we arrived around 7:30pm. There was a bit of a back up at the hostess booth. They were having trouble deciding who to seat first and there wasn't really in order to it. A little bit chaotic if you ask me, especially for a Gordon Ramsay restaurant. The restaurant is definitely British themed, no doubt about that. There were a few TV's playing the various games, but other than the medium size bar and the wall of empty kegs, nothing screamed pub. Once we were seated, they gave us the Ipad which had the drinks menu on it. I was fine with water, but my husband ordered a 20 oz Innis and Gunn. His drink was brought over fairly quickly and we decided to order the appetizer, while we decided on our main course. We ordered the pork belly entree to share as a starter. After deciding what we wanted to eat, we placed our menu's down on the table. Our server came by and took them away without asking or getting our order! I had to flag her down to ask her to bring them back so we could order our food. A few moments after we ordered our entrees, our pork belly arrived. I had noticed that every other table around us had received bread, so I asked if we could get some bread. She said she had put out order for the bread in. We were almost finished with the pork belly roll, with pea puree which was very tasty, when our bread arrived. Around this time the server came over to refill our water glasses, she touched the spout of the water pitcher (which looks like a clear wine bottle) to the rim of my cup. Lucky, she had not refilled my husbands water, so I switched and drank out of his. When she came over to refill 'his' glass, she again touched the rim. I was able to waive down a bus boy and get a straw. Our dinner arrived and I decided to focus on that. I had ordered the lamb, while my husband had ordered the mixed grill, which included, filet, pork belly and shrimp. I had ordered my lamb medium and I felt and that it was on the well side, and I also thought that it tasted burnt. It was charred after all, but my husband tasted it and said it tasted fine. My taste buds are extremely sensitiveness at the moment, so I decided to let it go. My husband was happy with his dish, but the side dishes that we ordered to share got mixed reviews. We ordered the carrots, two ways (roasted and pureed) and the mashed potatoes. Neither side dish was served with a spoon. Keep in mind these are family style dished. Luckily, we didn't mind sharing. So we had to use our forks to get the carrot puree and the mashed potatoes out of the dishes. I was by no means happy about this and than the server came over to refill my water for the third time she not only touched the rims of the glasses but also the straws. In addition every time the server came over to our table she bent down so her face was at my level. I did not like this, especially when she was at the table next to us. When she bent over to them, her butt was in our faces. Not very lady like and not very professional at all. I was pretty much fed up with her service at this point. I walked to the front and asked to speak with the manager. I ended up waiting at the front for at least 5 minutes while being repeatedly told that the manager was on her way. When she finally arrived, I informed her what was going on in regards to our water glasses, and said I didn't appreciate that at all. I also questioned the method of serving side dished without spoons and she said that side dishes were not served with spoons. She said that she would follow me back to the table and observe. I thought the least she would do is have someone bring us new water glasses. After a few minutes of waiting and never receiving new glasses, the server came over to ask what we wanted for dessert. We turned down dessert and asked for the check. The check in case you were wondering was not discounted in any way and was close to $200. I have now been to "Steak" four time, and always rave about it to my friends. Everyone was waiting for my review on the Pub and Grill and I will not be raving about this to anyone. I was so disappointed. Yes, I understand it is a Pub and Grill, it is not Steak, but I think that a little professional can go a long way- especially considering the prices at just a 'pub!' Little things like touching my water glass and then the glasses next tables and back again, doesn't make me very happy. Also serving side dishes that need spoons, without spoons??? This restaurant has a long way to go.
Not Impressed
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