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  • I had heard rave reviews about Tornado's late night menu. Friday night, a group of us came in for their famous late night steak sandwiches. About half the tables in the room were full at this point. We waited at least 10 minutes for menus/any communication from our server. Once we received our menus, our server told us they would be back to take our order soon- this ended up being 10 more minutes.. We ordered drinks and food, and also asked for water for the table. After ordering, we waited 45 more minutes and still hadn't received water or the drinks we ordered! Our server ignored our table the entire time. When we asked nicely about the wait for the drinks, the server replied with "We only have one bartender..." and then went on and was very defensive. After asking, our drinks and food came out together and two of our parties orders were missing...we couldn't ask about them, because our server was nowhere to be seen again. We still had not been given water and there were people at our table who didn't order drinks either and had been there for an hour with nothing to drink. Also, a friend in our party had food allergies, particularly green onion. When she asked the server about her options, the server basically told her that "the kitchen is covered in green onion" and there was nothing she could do to help her. and was very put off by the thought of a customer even asking for alternative options. The steak sandwich was good, when it finally came, but the service was just terrible. I hardly ever am disappointed with restaurants in Madison, but I was definitely disappointed after all of the hype.
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