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  • This location does not even deserve the one star I am giving them. I was so excited to come to Dairy Queen after 9 months of fighting pregnancy cravings my family gave into me asking. Boy was this a poor decision. There was 5 of us....3 ordered Blizzards, 1 Peanut Buster Parfait and 1 Large Vanilla cone...all simple orders. Right after we ordered I noticed the girl (ended up being the manager) replacing the ice cream in the front machine because it had ran out. Instead of letting the ice cream set up for a second she immediately starts making our ice cream. First thing she makes is my fathers large cone. Came out as one lump instead of the 2 large lumps and swirl a top. I asked my dad if the ice cream was too soft because it looked horrible and he said yeah but it was still good. Next was my mothers Peanut Buster Parfait which was completely melted. She was unhappy and I told her to complain. She insisted not to. My husbands and brothers Blizzards come out and they just start devouring their melted messes not caring. It wasn't until my Blizzard came out that enough was enough. I could literally drink it as a shake! So I go up front and show them that and they remake it no problem. I believe her name was Marie who remade it. Well as I am grabbing the new one my mother decides to complain about the service. Marie walks off as my mother is talking to her. I had walked away at this point but came back when I noticed the girl who originally took our order (the manager) talking to my mom. My mom shows her Peanut Buster Parfait and the girl insists it was correct. That is when I finally say I managed a DQ for 2 years in Vegas and this is absolutely not correct. Right after I say this she says I am attacking her? I am 9 months pregnant and cannot have my blood pressure rising so at this point I decide to throw my "shake" away and leave. I am absolutely horrified by the service of this location and plan on calling corporate on Monday. I have worked in customer service my whole life and honestly if they didn't have two different lies about why the ice cream was runny I would have been willing to just take a refund and just accept it was a bad night for them and their machines. Instead I know alot about the back end of how DQ works and am now going to make 100% sure corporate understands how the owner is letting their manager treat customers! Please support another franchise owner who actually trains their employees on how to handle customers!
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