This place is horrible. They talk down to their customers, they accused my friend of not being the owner lif her cat, lied about talking to the vet and finding out he didn't have his rabies shot when we went in to pick him up she and I quote said, "why would I talk to the vet or call them". They made a fake story up to over change my friend and attacked her in a mob mentality these people are just jerks and nasty. They claimed they were getting talked down to when really they were acting like animals you get treated how you act. Geez. Ridiculous. You people should be ashamed of yourselves. I can't even give you a star you were just disgusting only reason why I did was because I had no choice in order to write this review. Never again. Anyone and everyone I know will never go there. All I can say is to learn better respect for your customers. If you have rules or concerns stress them before you start working on someone's pet instead of waiting until you are done to yell at them for something that didn't happen.
If you did nothing wrong you wouldn't have tried to defend your actions by commenting you would have left it alone. Please play the video for the world to see how horrible you pack of nasty animals were. To only think of what would have happened if we weren't there with her. I couldn't even speak because you and your heard wouldn't stop yelling. No matter what the issue was you have no right to talk to your customer the way you did and yes you do have video and yes we all would love to see how you treated her. Please show the world. I dare you. You had my friend crying that's what the camera will see you horrible lying woman. With all those problems you just listed apparently you did the job to start this situation. You have rules and the minute those rules were broke you should have called and asked her to pick him up not do what you did. There is no one in this world that would think how you handled that situation was correct. You don't deserve to be a manager or owner you should fire yourself. How dare you do that to my friend