What a big mistake shopping at Ashley was. We found a sofa and put down $150 since the sales person said it was 4 weeks back order. In the mean time he said that the item wouldn't be ordered until it was paid in full. We came across something nicer that we liked better and now Ashley is refusing to refund us the $150 that they took and did nothing for us. The item was never ordered so I believe it's unfair and unethical to keep money and deliver nothing in return. I understand when returned furniture there is a restocking fee but we didn't even have the item ordered. I will never shop here ever again. Considering they have 1000+ complaints online they don't care about their customers and their Image. Since we got no help from Ashley I will take this matter up with BBB. Poor excuse for a business.