Thanks for everything, Mr. James McPherson (general manager) and his team of committed professionals!!!!! Conflicts arise in large companies; the difference in great customer service and not is their approach to successful conflict resolution. They took care of their customer (ME!) and I really appreciate their efforts and service! Cynthia followed up via telephone and after phone tag we connected and she was poised and professional. She ensured I was taken care of when I entered and Audrey also assisted the customer service expert in completing the transaction. Again thanks for everything and happy mother's day!