Great value based on what I'm paying. Lots of equipment (everything I need for my workouts), plenty of space, and helpful staff. Not much else to say about it. It sucks they don't have a basketball court or swimming pool but @ $10 a month I can't complain.
Personally, I don't see what all of the complaining is about. If you are cancelling your membership and it's a bit tough, I don't see how that justifies giving this place a poor rating. If you take it for what it is, a GYM, not a call center, it's actually good quality. All the machines you need, plenty of space, clean, and even on a busy day you can still go through a proper workout in a timely fashion. How is that not a good thing?