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| - First off, the staff here is EXCELLENT! They were extremely friendly when I called concerned about my dog, who I rescued from the NSPCA. I already had a less than positive experience from another animal hospital in Henderson weeks prior. They tried to upsell me and tell me all the problems my dog had without even properly examining him. I was warned by the NSPCA about vets like this, so I decided to go to Lone Mountain Animal Hospital as a friend had referred me.
Upon arrival, the staff was just as friendly as they were on the phone. They got my dog all set up in their system, and we patiently waited for the doctor. This is where the problems began. Dr. Starks was horribly rude and condescending. He walked in and looked as if he was annoyed he had to take a 6:30pm appointment. He cut me off every single time I tried to speak, and corrected me and made me feel as if I was stupid. When explaining the situation to him, the only thing he heard was that I had recently adopted my dog. He immediately started to imply that my dog had certain illnesses from the shelter, such as kennel cough. This was exactly what the NSPCA warned me about, I thought. I advised him that I had already seen another vet and he was fine, but to focus on the issue at hand. He began to tell me that my dog probably had some sort of infection and that he would need to take him in the back. I told him that I needed to know how much any procedures would be, and he immediately got defensive and said that "we will obviously give you an estimate," rolled his eyes, and took my dog in the back.
Literally two minutes later, a staff member walked in with a printed paper of all the recommended procedures, prescriptions, and prices upwards of almost $400. I, as a diligent and smart individual, started to question every charge. If I'm going to pay for something, I'd like to know what I'm getting. Isn't that pretty standard? Well, not here. She started getting annoyed because I asked questions. The staff member insinuated that it was because I couldn't afford the procedures, which was not the case. I only wanted to know that if there was anything else I could do, such as home remedies or over the counter medicines, that I would rather do that. Instead, I felt bullied into paying them the high prices. When she couldn't take it anymore, she told me that she would get the doctor, and left. A few minutes later, I heard the doctor talking about me outside of the door, and then he literally barged in, rolled his eyes once again, and said "So you had questions?" His attitude was far beyond professional, and I had had enough. I told him of course I had questions as people should, and that I didn't understand how he could take my dog in the back and less than two minutes later have a printed paper with estimates. I didn't realize infections were diagnosed so quickly. It would have taken at least two minutes to type and print out that paper. Did you even have time to examine him? The more questions I asked, the angrier and shorter with me he got. He never once closed the door and argued with me in the doorway. He finally said, "Well what do you want to do?" I then told him I wanted a few minutes so I could text and ask someone who knew something about dogs. He, as you can imagine, rolled his eyes and stormed off.
A few minutes later an amazing staff member from the front came in to check on me. I told her my concerns, and she walked me through every single item on the estimate list. That is all I wanted; to feel comfortable paying that amount because I knew exactly what I was getting. She was one of the nicest people, and genuinely cared about me and my pet. Isn't this why people decided to become vets? Because they love animals?
Like I mentioned in the beginning, the staff here was AMAZING! And from what I was told, Dr. Calloway is great. Next time, I will request her specifically. But I will never, and I mean never go back to Dr. Starks. He is a horrible human being that does not deserve to help animals or people. He clearly does not care about anyone or anything but himself. He is rude and condescending, and does not deserve my business. As we all know, pets are family, and I will NEVER let my family come into contact with Dr. Starks' horrid elitist attitude and energy.
*I would also like to point out that my dog left bleeding even though I was advised they would not being doing anything invasive, and the affected area has now gotten worse. If this continues, I may consider taking this matter even further than Yelp.
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