I've been to this restaurant since it originally opened as Otakumen a couple of years ago. I've seen its ups and downs and feel like they're now truly in the swing of things. The good news is that their ramen is delicious. I usually get the Hakata and my guy gets the spicy miso. Both are incredibly tasty and it's probably the best ramen in Phoenix.
But, the bad news lies in the management and employees of the restaurant. I've been to this place many times and I've repeatedly told myself "maybe things will be better next time." But I've had enough. On one occasion, the restaurant was empty except for two other tables and when the host took us to a small table, we asked if we could sit at a larger one. The host said no and continued to seat us at the small table. That was odd...
Then on another occasion, we arrived at the restaurant at 9 pm (knowing it closed at 10 pm that night) and were turned away because the manager didn't want anyone else to be seated. We had just seen the hostess seat a group before us, so we were a bit taken aback. There's also been countless times the servers were disorganized, the management was curt, and regular menu items were sold out (in the middle of the day). Overall, the ramen is great, but the employees and management need to be streamlined and more professional.