If they had half stars I would give it! The service at this place was awful! It wasn't busy at all and our waitress barely came by to check and fill drinks. After waiting forever for food it came out cold no I'm sorry freezing cold! Went to get ketchup bottle it was empty so went to grab the next bottle and it was empty too. Had to try and find a manager all the staff just looked at me stupid like they didn't have one. Finally Got a manager over and she took the plate to the back and warmed it up and brought same plate back. No apologies! It's insane to be a place in downtown Charlotte and charge way too much for cold food!!!! This place is awful! So here we sit cold food and no refills! I couldn't even finish my meal I was so upset with how bad this place is.