Wow... I can't believe I almost didn't give this place a shot because of the other reviews. So pleasantly surprised and we have found our new vet clinic for Irie!! Will definitely be comin back here for all our pet needs.
We called first. I asked questions regarding starting a new file fee (0$), consultation fee (65$ per visit), and how many vets they had (3...with a 4th on maternity leave until October). I explained we had heard bad things about the owner lady vet (as per other reviews) and preferred to have a different vet than her: no problem we were told and not the slightest hint of attitude or anything. That was impressive! And a good sign.
After discussing and deciding we would take a chance with this place...we called back and got an appointment for within less than an hour with Dr. Teresa Sweet (it seemed like a pretty good omen).
The place is close to us, so we had a nice walk over. Entered the super clean, well organized, tiny clinic and were greeted and sat to wait. There's help urself coffee and coloring books for the kiddos. The products are surprisingly decently priced for a vet's clinic. (Ex 63$ for a super quality hypoallergenic large bag of dog chow is totally reasonable!)
We were called shortly after our arrival and the technician Isabelle was absolutely fantastic with Irie. She saw Irie was nervous so right away asked us if it was ok to give her a treat...that gained points with both Irie and us! She was friendly and helpful and explained so much to us, helping us feel better that we are not to blame for poor Irie's allergies n ear infection. She also patiently showed us how to clean her ears and made sure we felt comfortable doing it ourselves.
Then we met with Dr. Sweet...Irie's new vet. She was just perfect! Young but knowledgeable and so super caring and thorough! She examined Irie with tenderness and was exactly as her name: sweet, the whole time.
They had many, many, many opportunities to price gauge us ...but they didn't, not once. They even asked if we wanted to pay for the infectious material to be tested or just blindly give Irie a med which may or may not treat the infection (we obviously paid to have it tested being that Irie is so sensitive to meds!).
We'll be back in two weeks for a follow up and are so appreciatively happy to have found these wonderful people to care for our pets!!!