I enjoy the Cheesecake Factory, the food is yummy and I enjoy the atmosphere. The first time I came here, I was a little disappointed in the service. It was crowded, but our waitress made it clear that she was flustered. She even got our bill wrong, charging us for items that we didn't order. It was a little frustrating. We decided to chalk it up to the possibility of her being new and inexperienced.
The next time I came here - I had great service, great food and great cocktails. But still only 3 stars. I don't really like when the service fluctuates that much.