We have bought two sets of tires from Billy at Goodyear. We called on a Sunday and Billy worked us in on the same day putting a full set of tires on two vehicles. I cannot express enough the quality of his customer Service skills are. I was impressed with his ability to multi-task with three different customers at one very busy time. He was the only person working the desk. His positive attitude with his expert knowledge were both recognized.
After purchasing 4 new tires for our Honda Pilot we were experiencing an issue with the alignment, returning two times due to the car pulling. Billy tested the tires in a way to figure out we had two defective tires. He replaced them at no cost without any questions asked. Also,
While I was there an older
Lady came in with tires so worn the belts were showing on one front tire. She insisted she needed to return to store after going to a Dr appt in Rock Hill to get her tires replaced. Billy expressed how unsafe driving on her tires was. He said that if she were in an accident he wouldn't be able to live with himself. He arranged for one of his workers to drive her to RH, and pick her back up so she didn't drive with unsafe tires. I was thoroughly impressed at his compassion and professionalism.
I would definitely recommend this store to anyone! Thank you Billy for your excellent service!!