This is a horrible steak and shake! Stopped to get food to go. Got a drink, then in a few minutes the food. After another ten minutes asked one of the girls behind the counter if the shake we ordered was ready and she snapped "they must be making it". Another ten minutes of several staff members ignoring me and I finally had to walk over to a waiter despite two girls standing with nothing to do behind the counter. There were very few customers and lots of staff, the service should have been good and the place spotless. The floor is dirty and sticky and my food was cold. Needs a new manager and staff with training in customer service.