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| - I wish I had read the reviews before I went ahead with this company....
My friend and I were shopping for houses. He fortunately found a house before I did and had selected Round Point Mortgage. Initially, he had a pleasant experience applying for the loan. So when I finally found a house and was ready to purchase, he had recommended Round Point Mortgage to me, and my initial experience was also pleasant, applying for the loan. My friend was closing a month earlier than I, and when i had asked him an update on his process, he apologized to me for recommending this company. This company gave him headaches and had to chase employee's on the phone and email to make sure they get his loan package finalized the day before closing.
Sadly, it was the same story for myself. Had to chase employees via phone calls and emails. I had locked my rate a full month before my closing date trying to ensure that everything is finalized before my closing date. In the end, my closing date had to be rescheduled because my loan package was not ready. Then on the re-scheduled closing date, Round Point Mortgage did not have my loan package ready until 4 pm the day before closing date. During this whole time, promises were made that my loan will be complete the days before my closing, and on the promised date, nobody would respond to emails or phone calls for any update. One excuse I heard from the loan officer "Unfortunately, this is the nature of the business, we wait until the last minute to ensure that everything is up-to-date"...
My friend and I have both come to this conclusion on how Round Point Mortgage loan application process works. Initially, they are great to work with which makes you want to give them your business. Then, once you get through the next process (loan processors/underwriters approval, etc), things change and you are left as a customer in the dark. Not knowing what is going on whether your loan is approved or if you will be able to close on that perfect house.
In the end, yes i got my house but going through this company made the whole home purchase an unpleasant one. Save yourself the trouble and skip this Company.
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