If I could give 0 stars I would. I've had countless orders canceled without notice, but last night took the cake. The website said 45-55 mins which is reasonable for a Friday. I waited almost 2 HOURS for pizza. No one called to let us know it was going to be longer or that they were running behind. When the delivery guy got there and we declined to pay for the pizza he said "you should consider yourself lucky because we're behind and orders are about a 3 hour wait!" EXCUSE ME?! LUCKY?! And when I called the location to let her know that we weren't paying for the order and also what the delivery driver said, the manager gave me your lousy sorry about that and then asked what form of payment I chose. When I told her cash she said "well that's great now I don't have to do a refund!" This location needs serious customer service training. I get that they're busy but that's not how you talk to people period!