I ordered a computer part online for over $500 and paid for express shipping.... It arrived 8 days later! Although I received 3 emails confirming it had been shipped, I found out after a nasty run around it never was shipped! Only when I spoke to the manager at an actual store, was it dealt with. He helpful and had it shipped for the next morning for my 8th day arrival. If you have any issues, go directly to the manager. Dealing with customer service via a toll free number or shipping is a nightmare.