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  • I stopped in at 8:30 this morning to repair/replace a flat tire. I was quoted 45 minutes to a hour and decided to walk across the street and wait at Starbucks. I let Edgar know and told him I could be reached by phone if they needed my consent to replace it. After an hour passed I walked back to find my car still hadn't been touched. It's now 9:45 and they are finally pulling my car in. After a quick 2 minute inspection Edgar tells me they have to replace the tire. When I asked for the price he said not to worry, they would take care of it. Just happens they were replacing it with a tire that is .5 in taller and wider than the rest. So you're telling me that a tire store doesn't carry tires for a standard 2015 Honda Civic? That I am unable to purchase the correct tire? Not only does having different size tires on the car affect handling but the axel and wear of the tires. I asked Edgar to write a statement saying that Discount Tire would take full responsibility for any damage done to my car due to mismatched tires and he insisted on a report stating my car was in perfect running condition. Once I notified him I had an inspection report from AZ Collision Center from last month stating the car had no issues he dropped the subject and wrote the statement. Guess he didn't think I could come up with the paperwork. On top of my quote time running over, and the hassle of making sure they guarantee their work provided, Edgar insisted I come back for them to fix a problem caused by another company. Guess next time I see someone asking for a full refund when I walk in because they missed a nail in someone else's tire, I should take the hint and walk out. FYI, free work is usually cheap work. Always go with someone who understands what they are doing even if it costs more.
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