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  • I am not happy with this shop! I bought a starter kit and was encouraged to buy a warranty on my battery "just in case". I wasn't sure what that was all about. I head home and find the battery has a defect - the part that connects to the charger or the well is seated too high. That means you can't charge it which means you can't use it. I go back in the next day and explain the problem and am quickly informed that because I didn't buy the warranty, i am out of luck. And to "make sure you buy the warranty for your next battery. You want to buy one now????" Ummm, no! What a joke. I could understand the desire to keep people from returning merchandise because they didn't like it but seriously- this product is defective!!! When I asked about this specific scenario I was told "if we do it for one, we have to do it for all." Needless to say I won't be returning. Wish customer service was important to this company.
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