I normally love Texas Roadhouse and I am
A regular customer. I don't always order to go though. Last time I ordered a to go order they forgot my drinks and I mentioned it to them. I went back today and again they forgot my to go drinks. Instead of them apologizing for forgetting again once I mentioned it, Lauren (who is a team lead who I thought was being very rude honestly) her response was "oh no one ever gets drinks to go that's why"... instead of her saying "oh I'm so sorry let me get your drinks" that was her response.
They need to hire a WAY nicer manager.
Anthony is a nice manager,
Lauren on the other hand, very rude.
Makes me not want to come back to this location, unfortunately.