Everything about my first experience was 5 stars! From the moment you walk in you cannot escape the exploding enthusiasm of the lady upfront. I have to think she either owns the place or is THAT passionate about tea. I saw her high five another customer who happened to order a drink that was also her favorite. She was so happy and cheerful while describing and recommending all their drinks. She offered us multiple samples that really helped us choose what we liked. The GuanYin milk tea is like no other milk tea we've had as it's a very fragrant oolong tea base. They also have Taiwanese Ai Yu jelly which I haven't had since Taiwan! After long contemplation over the amazing fresh options, my two friends and I all settled on the Pink Beauty. Boy it lived up to the lady's promises - fresh pulpy grapefruit juice, refreshing splash of lime, aloe Vera pulp, and lemony ai yu jelly. We fought our toddlers for the drinks it was so good. We did feel the baseline sweetness was a tad much for us but they do offer less or more sugar levels. Next time will go one step lower in sugar scale. Will definitely come back and try other flavors!