I have been coming here for as long as I can remember. It's the usual long lines and horrible customer service, except for the few great employees who never seen to stick around long. I spend literally thousands of dollars a year, just at this location. Between birthday party's and other holidays. Anyway, my husband and I threw a gender reveal party for ourselves and invited everyone close to our family. We of course went to Party City, gave them the envelope with the baby's gender in it and they, along with the ultrasound tech are the only people who knew our unborn child's gender. That is, until I picked up the balloon the morning of our party and the outside was covered in BLUE confetti. I was heartbroken and angry, to say the least.
PARTY CITY RUINED MY SPECIAL DAY and I'm DONE enduring such a horribly run establishment. I am happy to drive an extra 20 mins to the better locations I've found. Oh & save the "accidents happen" crap, a gender reveal is a surprise and all I was surprised with was finding out the gender of our child without my husband present.
They don't even deserve one star, is just mandatory. As we all know.