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  • Worst Hertz location experience I have ever had. The car I reserved was not in my Gold space so I went inside. They told me the class of car I reserved was in the space but would get me the actual car I reserved, a small SUV. I waited 20 minutes for the right car. While waiting the manager asked me if I was okay with a Suburban. I said yes and he said it would cost more. I told him I was a President's Circle member and entitled to a free upgrade. He said no to free upgrade. Upon return there was no employee outside to check us in, although there were 3 employees standing in the return area.
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