All of the things I said in my previous review still apply, but I've had some recent experiences there that make me want to bump them up a star.
I'm moving out of Toronto and I wanted to pack up my bikes in boxes rather than have them bang around in the truck. I'm a bike of a bike fanatic, so I needed 9 bike boxes. They are constantly building up new bikes, but space is limited and they usually break down the boxes right away: standard procedure. I asked if they could tuck some away, and they took my phone number. A couple of days later I got a call and they had 5 boxes for me. That is totally above and beyond the call of duty and hugely nice thing to do. Even if they can't get the rest, this is awesome, and I expect they'll have more for me in a few days.
I was looking for other bits and pieces to help package up the bikes and a sales guy who was hanging out in the periphery overheard me and showed me a more permanent solution for spacing out the frame during shipping...I never knew such a thing existed and it was perfect!
I don't know if just anybody would get this high-quality service there, maybe it's my charm or just that I stop by the place regularly for my bike bits. But whatever the case, I am now definitely a fan of the Urbane Cyclist.