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| - Now listen, I don't normally write reviews about places and basic as a Dunkin Donuts, but I'll make an exception in this case. If you are ever having a great morning, no traffic, good songs on the radio, easy day upcoming at work and you want to even yourself out by bringing some aggravation into your day, visit this DD. After dealing with the employees here, I'm sure you will walk out much more aggravated than when you walked in. I'm not sure how hard it is to get good help these days, but if you ever wonder where those people who could not hack working at McDonald's go, it this location.
Working close by, I swing by here often for a bagel and coffee. This morning's experience just slight more annoying that usual, but what is typical for this place. Let me share. Walked up to the counter to the blank stare of the employee behind the register. No 'hello' or 'welcome' or 'what can I get you'. Just a blank stare. I ordered an Everything Bagel, toasted with cream cheese and a medium coffee. Basic right? I get a continued blank stare. This goes on for an uncomfortably long time, like 15 seconds. Not a word is uttered. Finally I say, "What? What's the problem? Why are you staring at me?" What I then find out through series of gestures, grunts and finally another employee, is that the gentleman they decided would work the front register speaks no English. Not even enough to understand 'donuts' or 'bagel'. After several minutes of pantomime, I figure out we need someone else to assist. That takes about 2 minutes to get. Guess what, another language barrier, but involving a totally different region of the world. Who would have thought? I finally flag down a manager. By this time the people behind me in line are restless. I get my order put in with the help of three other employees. They get it wrong. Now the daunting tasking to fixing it in the cash register. The NSA hacks into people's phones faster than these four could figure out this register thing. After between 5-7 minutes just trying to order, it's done.
It takes about 3 minutes for them to pour the coffee, which when I get it is ice-cold, but still in a cup for warm coffee. I say something. They ask if I ordered iced coffee. I say no and they pour me another cup of ice cold coffee. I have her put her finger in it. She say, 'yep, cold'. She finally pours me a cup of new hot coffee. Another 5 minutes pass before I get my bagel, which I walk out with to go to work. As I plant my butt at my desk and open the bag up . . . . surprise, one plain bagel, not toasted with no cream cheese.
Seriously folks! This is the best you can do? Everyone go here . . . it's almost entertaining!
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