I dont know if the staff was new but I asked for a scoop of vanilla ice cream in a cup for my son...the first attempt-he had it on a cone, so I asked him for it in a cup again minus the cone because my did not want a cone. He took the ice cream and put it in a cup overflowing with the ice cream-I asked for him to put it in a larger cup so it isn't melting all over the place...which was the original reason why I asked for it to be in a cup. He hands me a larger cup to put it in-I finally just asked another employee do it.