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  • Disappointing experience today! We love Total Wine and usually go to the one in Gilbert. That store is full of helpful employees who are eager to talk to you about their faves. From the time we walked in the store this morning (I think they had just opened) we felt unwelcome and in the way. We didn't need any assistance as we knew exactly what we wanted, but the employees stocking shelves seemed annoyed by our very presence as we looked around after finding what we came for. Nobody smiled! In line, the cashier named Linda was giving a customer a hard time about her ID (not having the right one ect), but the girl was just buying a soda before her shift at another store. I understand there's a policy but she was icy. The girl walked out because she didn't have time to wait for the manager. Once the manager came and found out the girl left she just rolled her eyes and shrugged. Guess they don't care about their customers ever returning. When it was our turn, before I could open my wallet, Linda said gruffly "IDs, both of you."--like we were high school punks she was about to bust for fake IDs. We are well over 21. A "hello, how are you?" would've been nice. She didn't smile, didn't ask if we found everything ok. Just acted like we were just one big inconvenience. Needless to say, we won't be back, but sadly, I don't think they would care.
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